This Privacy Policy explains how Probat AI Inc. ("Probat AI," "we," "us," or "our") collects, uses, discloses, and otherwise processes information in connection with our websites, applications, APIs, SDKs, NPM packages, dashboards, and related services (collectively, the "Services").
Probat AI Inc.
1908 Thomes Avenue, STE 12612, Cheyenne, Wyoming 82001
Privacy contact: privacy@probat.ai
Support: support@probat.ai
2.1 When we act as a Controller
We act as a "controller" (or equivalent) for information we process for our own purposes, such as:
2.2 When we act as a Processor / Service Provider
When Customers use the Services to collect, analyze, or process information about their end users (for example, experimentation event data, conversion metrics, user interaction signals, or analytics events), we act as a "processor" or "service provider" (or equivalent) on behalf of the Customer.
In those cases, the Customer controls what data is collected and how it is used, and Customer is responsible for providing notices and obtaining any required consents.
We may collect the following categories of information:
3.1 Account and Contact Information
Name, email address, company name, role/title, login credentials (stored in hashed form when applicable), and account settings.
3.2 Billing and Transaction Information
Billing contact information, billing address, invoices, subscription status, and transaction records. Payment card data is typically processed by payment processors; we generally receive limited payment tokens and metadata.
3.3 Customer Data Submitted Through the Services
Customers may provide information to the Services such as:
3.4 End User Data (Collected Through Customer Implementations)
Depending on Customer configuration, the Services may process information about end users of Customer's products, such as:
3.5 Usage and Device Data
Information about how the Services are accessed and used, such as:
3.6 Cookies and Similar Technologies
We use cookies, local storage, and similar technologies for:
You can control cookies through your browser settings. Some features may not function properly without them.
We use information to:
4.1 Provide and Operate the Services
4.2 Improve and Develop the Services (Including Model Training)
We may use Customer Data and data processed through the Services, including experimentation data, metrics, and outputs, to:
We may also create aggregated or de-identified data for analytics, benchmarking, research, and product improvement.
4.3 Security and Fraud Prevention
4.4 Billing and Account Management
4.5 Communications
4.6 Legal Compliance
We may disclose information to:
5.1 Service Providers and Subprocessors
We use vendors to help operate the Services (for example hosting, analytics, logging, email delivery, customer support tools, payments). These providers may process information under contractual obligations consistent with this Privacy Policy.
5.2 Integrations You Enable
If you connect third-party services (for example Git providers, deployment platforms, analytics tools), we may share information necessary to enable those integrations as directed by you.
5.3 Legal and Safety Reasons
We may disclose information if we believe in good faith it is necessary to:
5.4 Business Transfers
We may disclose information in connection with a merger, acquisition, financing, reorganization, or sale of assets.
5.5 Aggregated / De-Identified Information
We may disclose aggregated or de-identified information that cannot reasonably be used to identify an individual.
We retain information for as long as necessary for the purposes described in this Policy, including:
We may retain aggregated or de-identified data indefinitely.
We implement reasonable administrative, technical, and organizational safeguards designed to protect information. No system is completely secure. You are responsible for maintaining the security of your credentials and integrations.
Information may be processed in the United States and other locations where we or our service providers operate. When required by law, we use appropriate safeguards for cross-border transfers.
Depending on your location, you may have rights to:
If we process End User Data on behalf of a Customer, requests should generally be directed to the Customer (the controller). We may assist Customers as required.
To make a request, contact privacy@probat.ai.
You may opt out of marketing emails by using the unsubscribe link or by contacting privacy@probat.ai. You may still receive essential service and administrative communications.
The Services are not intended for children, and we do not knowingly collect personal information from children under 13 (or under 16 in certain jurisdictions).
The Services may contain links to third-party websites or services. This Policy does not apply to third-party practices. Your use of third-party services is governed by their terms and privacy policies.
We may update this Policy from time to time. The "Last Updated" date reflects the most recent revision. Continued use of the Services after an update constitutes acceptance of the updated Policy.
If you have questions or requests, contact us:
Email: privacy@probat.ai
Mail: Probat AI Inc., 1908 Thomes Avenue, STE 12612, Cheyenne, Wyoming 82001